ЕТИКА ДІЛОВОГО СПІЛКУВАННЯ В ГОТЕЛЬНОМУ БІЗНЕСІ ЯК ЗАПОРУКА ЕФЕКТИВНОСТІ СЕРВІСНОЇ ДІЯЛЬНОСТІ

Svitlana Moroz; Olena Kalashnyk; Mykola Vovk

doi:10.30890/2567-5273.2025-42-03-072

Authors

Svitlana Moroz Poltava State Agrarian University https://orcid.org/0000-0001-7180-3060
Olena Kalashnyk Poltava State Agrarian University https://orcid.org/0000-0001-9281-2564
Mykola Vovk Poltava State Agrarian University https://orcid.org/0000-0001-8173-0918

DOI:

https://doi.org/10.30890/2567-5273.2025-42-03-072

Keywords:

business communication ethics, ethical leadership, hotel industry, service activity, ethical climate, guest experience, service quality.

Abstract

The article examines business communication ethics in the hotel industry as a key prerequisite for service efficiency. Contemporary scholarly approaches to ethical norms in hospitality are synthesized, highlighting the shift from formalized codes of condu

References

Stevens B. Hotel ethical codes: a content analysis. International Journal of Hospitality Management. 1997. Vol. 16(3). P. 261-271. DOI: https://orcid.org/10.1016/S0278-4319(97)00014-5.

Coughlan R. An analysis of professional codes of ethics in the hospitality industry. International Journal of Hospitality Management. 2001. Vol. 20(2). P. 147-162. DOI: https://orcid.org/10.1016/S0278-4319(00)00048-7.

Schwartz M. S. Ethical Decision-Making Theory: An Integrated Approach. Journal of Business Ethics. 2016. Vol. 139(4). P. 755-776. DOI: https://orcid.org/10.1007/s10551-015-2886-8.

Dhar R. L. Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy. Tourism Management. 2016. Vol. 57. P. 139-148. DOI: https://orcid.org/10.1016/j.tourman.2016.05.011.

Karatepe O. M., Agbaim I. M. Perceived ethical climate and hotel employee outcomes: an investigation in Nigeria. Journal of Quality Assurance in Hospitality & Tourism. 2012. Vol. 13(4). P. 286-315. DOI: https://orcid.org/10.1080/1528008X.2012.692291.

Premier Hotel Palazzo. Official website. URL: https://palazzo-hotel.phnr.com/ua/about-hotel

Booking.com. Official website. URL: https://www.booking.com

Kayak. Premier Hotel Palazzo URL: https://www.ua.kayak.com/Poltava-Hoteli-Pryem-r-Gotyel-Palacco.300910.ksp?utm_

Tripadvisor.com. Official website. URL: https://www.tripadvisor.com