ЕТИКА ДІЛОВОГО СПІЛКУВАННЯ В ГОТЕЛЬНОМУ БІЗНЕСІ ЯК ЗАПОРУКА ЕФЕКТИВНОСТІ СЕРВІСНОЇ ДІЯЛЬНОСТІ

Svitlana Moroz; Olena Kalashnyk; Mykola Vovk

doi:10.30890/2567-5273.2025-42-03-072

ETHICS OF BUSINESS COMMUNICATION IN THE HOTEL INDUSTRY AS A PREREQUISITE FOR SERVICE EFFICIENCY

Authors

Svitlana Moroz Poltava State Agrarian University https://orcid.org0000-0001-7180-3060
Olena Kalashnyk Poltava State Agrarian University https://orcid.org0000-0001-9281-2564
Mykola Vovk Poltava State Agrarian University https://orcid.org0000-0001-8173-0918

DOI:

https://doi.org/10.30890/2567-5273.2025-42-03-072

Keywords:

business communication ethics, ethical leadership, hotel industry, service activity, ethical climate, guest experience, service quality.

Abstract

The article examines business communication ethics in the hotel industry as a key prerequisite for service efficiency. Contemporary scholarly approaches to ethical norms in hospitality are synthesized, highlighting the shift from formalized codes of condu

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Published

2025-12-30

How to Cite

Мороз, С., Калашник, О., & Вовк, М. (2025). ETHICS OF BUSINESS COMMUNICATION IN THE HOTEL INDUSTRY AS A PREREQUISITE FOR SERVICE EFFICIENCY. Modern Engineering and Innovative Technologies, 3(42-03), 166–173. https://doi.org/10.30890/2567-5273.2025-42-03-072