DIGITAL TRANSFORMATION EFFECT ON FORMATION OF SERVICE MANAGEMENT SYSTEM
DOI:
https://doi.org/10.30890/2567-5273.2018-06-03-015Keywords:
market, global competition, digital technologies, business processes, services, website creation, social network accounts, mobile application development, chat bots, Big data, mobile services, customer service, culture of innovation.Abstract
The paper discusses the trends of digitalization. The features of the transformation of business processes in the conditions of digitalization are determined. The role of service systems in the conditions of the modern market is substantiated. Studied fea
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References
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